IT offers voice mail to students and staff. Two types of mailboxes are available, single and tree. Single mailboxes are intended for one user but can be accessed by multiple users. Tree mailboxes are split for as many users as is necessary so each may have their own mailbox on the same phone line. Single mailboxes are assigned a 4 digit number, and treed mailboxes are assigned a 6 digit number associated with your phone line.

	Activating Voice Mail
	Accessing Voice Mail
	User Tutorial
	Playing Messages
	Answering Messages
	"Giving" (Forwarding) Messages
	Message Addressing Options

Activating Voice Mail

Students: Request apartment or residence hall voice mail at the Help Desk. You will need to fill in and sign a form to authorize charges to your account.

Staff: To order voice mail, contact Telecommunications Customer Service at 774-3091. Have the following information ready:

1. Your name
2. Your office phone number
3. Your office building and room number


Accessing Voice Mail

Voice mail messages:	dial 774-6000
Your on-campus 4-digit mailbox:	Enter your 4-10 digit passcode at the prompt
Your on-campus 6-digit mailbox:	Enter ** followed by your mailbox number, and your passcode. for example, **12345612345 where 123456 is the Mailbox number and 12345 is the passcode.
Off-campus or on-campus but not your phone (4 or 6 digit mailbox):	Enter * followed by your mailbox number, then your passcode.

User Tutorial
New users are required to use to this tutorial when a new mailbox is created in order to (1) change the initial passcode, (2) record a greeting and (3) record your voice for the system.

Playing Messages
Once logged in, you will be notified of how many messages are new and saved. Press P (7) to play your new messages. You may press T (8) to skip to the top of the next message. After playing the message follow the prompts.

Note: You can retrieve a deleted message if you press * before you hang up and leave the system.

Answering Messages
You can only answer messages if they were sent internal to the system, you cannot answer a message from an outside caller. After pressing A to answer a message, the system will respond 'Record an answer for 'YourName' (followed by a beep)'. The system will end recording after 3 seconds of silence. You may then follow the prompts.

"Giving" (Forwarding) Messages
After playing a message, the user can press G to give it to another mailbox in the system. After pressing G, the system responds 'enter mailbox to give message to.' enter a mailbox number, and the system responds with the "mailbox name" and then requests 'Please enter another mailbox number.' When you have finished entering mailbox numbers to send the message to, the system will respond 'Record additional comments (followed by a beep)'. After 3 seconds of silence, the system will stop recording. You may then follow the prompts.

Message Addressing Options
After answering, giving or making a message, the user can press M (6) to access message addressing options. The system will prompt the user to mark the message confidential, urgent, request a return receipt or access future delivery.

 

Receiving Additional Help
For additional information about information contained in this Quick Guide, please contact the Help Desk at 774-3662 or email helpdesk@cmich.edu.