At some point during your time at CMU, you may need a little help accessing and using the technology available to you on campus. That’s where we come in. The Information Technology (IT) Help Desk, Park Library 101, is the main form of technology support for students, faculty and staff at CMU. Below you’ll find a brief description of just some of the services available through the IT Help Desk:

	CMU Long Distance Program
	Account Assistance
	System and Technology Information
	Software and Hardware Troubleshooting
	Computer Repair
	Telecommunications and Cable Equipment
	Telephone and Cable TV Repair
	Fax Transmittal
	Software Distribution

CMU Long Distance Program
The CMU Long Distance Program is designed to provide competitive long distance rates to the students, faculty and staff of CMU. To sign up, simply stop by the Help Desk (located in Park Library, room 101). If you choose to sign-up via the Web, your card will be mailed to you in a day or two.

If you experience difficulty using your calling card, or if you have questions concerning billing, read these FAQs or contact the IT Help Desk for assistance.

Account Assistance
Whether you’re having trouble signing into your email, dialing up from a remote location, or don't know your SAP password, you can contact the IT Help Desk for assistance. Our staff has administrative access to most campus systems and can typically take care of the problem immediately over the phone. If by chance we can’t help you, we will put you in contact with the appropriate person or office. Also see Your Global ID and Password(s) and the site: New CMU Account.

System and Technology Information
Got a question about Netscape Messenger, or a function of voice mail? Call us. We maintain an extensive knowledge base with a vast array of documentation regarding technology at CMU.

Software and Hardware Troubleshooting
Having problems with your network connection in your dorm or office? Does your computer seem to be acting "weird"? We can help you figure out why. The IT Help Desk maintains an expert staff trained to help you narrow down what may be wrong. Although 75% of all our technology questions will be answered on the first call, we have multiple-tier support that offers more in-depth, research-based technical support. This helps ensure that you get the help you need to get back up and running as quickly as possible.

Computer Repair
Sometimes you may have an issue that cannot be fixed over the phone. When this happens, we have computer repair technicians ready to be dispatched for repairs in the field. They are certified for major brand warranty work, and charge considerably less than commercial repair services.

Telecommunications and Cable Equipment
Need a network patch cord to hook up the Ethernet in your dorm or office? Need a cable cord, or a telephone splitter? The IT Help Desk maintains a ready supply of this type of equipment, available for pick-up any time. Since all charges are applied to your University account, no cash is necessary. Also see Telecommunications.

Telephone and Cable Repair
The IT Help Desk offers telephone and cable repair anywhere on campus. If your not getting a channel you’re supposed to, or your telephone display is not working correctly, you can contact our staff and we will dispatch a technician on site as quickly as possible. Also see Telecommunications.

Fax Transmittal
Need to send a fax? All you need is a calling card to compensate for any long-distance charges, and we will be glad to send out a fax for you.

Software Distribution
If you need the latest anti virus software, the IT Help Desk can provide it. Additionally, faculty and staff members in need of specific Microsoft applications may acquire them through our office. Also see our online Software Download Center.

The scope and nature of our services is extremely dynamic – we customize our service to meet the needs of our customers. If you have a technology question or need that doesn’t seem to be addressed here, do not hesitate to contact us. We will work to provide the answers you’re looking for!